FAQ

Welcome to our FAQ page! Below you'll find answers to the most common questions about Wattle & Wave. If you can’t find what you’re looking for, feel free to reach out to us directly.

1. Where do you ship to?

We only ship within Australia at this time.

2. How long will it take for my order to arrive?

Orders are processed within 1-3 business days and typically shipped within 4-7 business days. The total delivery time is 5-10 business days.

3. How much does shipping cost?

We offer free shipping on all orders within Australia!

4. How do I track my order?

Once your order has been shipped, you will receive an email with tracking information. You can track your order directly through the courier’s website.

5. Can I change or cancel my order?

Orders can only be changed or canceled before they are processed. Once your order has been shipped, we cannot make any changes. Please contact us as soon as possible if you need assistance.

6. What should I do if I receive a damaged or incorrect item?

We’re sorry if there was an issue with your order! Please contact us immediately at [Your Email] with your order number and photos of the damaged or incorrect item, and we’ll make it right.

7. What is your return policy?

We accept returns within 30 days of delivery. The item must be in its original, unused condition. Return shipping is the responsibility of the customer if the wrong order is made. For more information, please visit our Return & Refund Policy.

8. How do I return an item?

To return an item, please contact us first at [Your Email] for instructions. Ensure that the item is in unused and original condition with all tags attached. Return shipping costs are the responsibility of the customer if the wrong item was ordered.

9. Do you offer gift cards?

Currently, we do not offer gift cards, but we’re always exploring ways to improve our service. Keep an eye out for future updates!

10. How can I contact you?

You can reach us by:

  • Email: [Your Email]
  • Phone: [Your Phone Number]
  • Address: [Your Business Address]

Our customer support team is available Monday to Friday, from 09:00 am to 05:00 pm.